Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your pet supplies quickly, safely, and reliably. Please review our shipping policy below for details on processing times, shipping methods, and more.

1. Order Processing

Orders are processed within 1–4 business days (excluding weekends and holidays).
Orders placed after [cutoff time, e.g., 2:00 PM EST] will be processed the next business day.
You will receive a confirmation email once your order has been placed, and another notification once it has shipped.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days

Delivery times are estimates and may vary due to carrier delays or external factors.

3. Free Shipping

We offer free standard shipping on orders over $[100.00] within the contiguous United States.
Free shipping promotions will be automatically applied at checkout.

4. Shipping Locations

We currently ship to:
- All 50 U.S. states
- U.S. territories (additional shipping fees may apply

5. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery window, please contact us at [kerban.eb26@gmail.com].
If a package is marked as delivered but not received, we recommend checking with neighbors or your local carrier before contacting us.

7. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
We will arrange a replacement or refund as appropriate.

8. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at [kerban.eb26@gmail.com].